COJ Urgent System Refresh in Progress

The City of Johannesburg will be undergoing an urgent system refresh from 13 to 15 August 2020. This means that residents will have limited access to some services at the City’s call centre and Customer Service Centres.

The refresh will impact transactional processes, which means that services across several channels will default to their manual processes. If you are contacting the call centre 0860Joburg or visiting the Customer Service Centres, please expect some delays.

Services not impacted by the refresh are online statement viewing via e-services; new service connection applications; and debt arrangements.

Alternative contact channels:


Waterfall CSC
Randburg Civic Centre
Roodepoort Civic Centre and City Hall
Jabulani Civic Centre
Sandton Regional Office
Thuso House CSC
Lenasia Civic CSC


Payments can be made at third party partners such as Pick n Pay; Post Office; by electronic funds transfer; or at any South African bank.

COJ thank ratepayers for their patience and apologise for the inconvenience caused. They look forward to offering you their full service offering in the near future

Issued by Group Finance Communications